FAQ

FAQ

Q1: Are samples available?
A: Yes, samples are available at any time. We charge some sample costs and will return it during the next order.
 
Q2: Is it all right to make a customer's own brand name?
A: Of course, dear! you can print anything you want.
 
Q3: Could you produce according to customer's design?
A: Sure, we have very rich experience in customizing shelves.
Floor plan / 3D drawing can be provided by HEDA engineers.
Easy graphic integration and modular construction.
 
Q4: What is your delivery time?
A: In general, within 15 days. It also depends on the order quantity and shelving design.
 
Q5: What is the manner of packing?
A: Generally, shelves are flat packed by air bubble film/ film in standard export cartons. Other packings like wooden boxes are available to clients' requirements.
 
Q6: What is the term of payment?
A: Payment terms: 30% of deposit upon signing the PI, and the balance will be cleared by T/T before delivery.
 
Q7: How could I install the racks?
A: A step-by-step installation drawing guide will be provided for each type of shelf and rack. Whether in the design, production, or after-sales stage, our experienced professionals will carry you all the way through the process.
 
 
Q8: How can I deliver my goods?
A: 1)Sea Freight: we will update sea freight once we know your sea port where goods will be delivered
2)Agent Designated By Client: please tell us the contact detail of your shipping agent and we will arrange to deliver the items
 
 
Q9: Could I order products in a special size and color?
A: Of course. Custom size requests are always welcome.
 
 
Q10: Do you produce shelves with different kinds of materials?
A: Yes, our products are mainly made of metal but we also produce accessory shelves or displays with wood, titanium alloy, acrylic, glass, etc. wall recessed jewelry cabinet
 
Q11: What is your MOQ (minimum order quantity)?
A: 10 sets, we would say a good quantity comes with a good price
 
Q12: How can I get your quick quote?
A: Since different customers and projects have different requirements for product size and specifications, in general, we need to know the following information to quickly quote:
 
For Storage Racking
1)The item stored;
2)To be stored in individual boxes or on pallets,
the unit weight;
 the dimension: Length*width*height
3) boxes or pallets per level and
total levels of rack you need
4)The space for the storage racking
There will be perfect if a floor plan is provided:)
5)Are any accessories required?
Like wire/metal/wood deck, safety bars and shims
For Display Shelving
1)The selling space of your retail store
There will be perfect if a floor plan is provided:)
2)The product you need to display/ loading capacity
3)Style requirement: metal/wood,size,color
If you are not sure about the above information, please let us know your storage or display needs, then our friendly and knowledgeable sales staff are happy to provide you with a professional shelf solution for your reference.
 
Q:13 Where is your factory? Can I visit?
A: Our factory is located in Foshan, Guangdong. You are warmly welcome to visit whenever you are available.
 
Q14: What are the main rack and add-on rack?
A: The difference between these two kinds of racks is upright. The main rack is the start rack with 2 uprights and the add-on rack is the continue rack with only 1 upright. For example, if there are 15 wall racks against the wall, the structure will be 1 main rack+ 14 add-on racks.